3560 Facility Supervisor

IMMEDIATE SUPERVISOR Director of Hammons Student Center (HSC) and Plaster Sports Complex (PSC)

MAJOR ADMINISTRATOR Vice President for University Advancement

GENERAL FUNCTION

The Facility Supervisor coordinates the daily operation of Plaster Sports Complex (PSC), including the Fitness Center and racquetball courts. The Facility Supervisor inspects the building and equipment, determines when maintenance is needed, addresses building and patron issues, and schedules, staffs, and coordinates the use of PSC for special events. The Facility Supervisor works athletics and special events.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education A high school diploma is required.

Experience One year of supervisory work experience is required; one year of experience working in recreational, public assembly, or event management is preferred.

Skills Supervisory skills are required. The ability to communicate tactfully and effectively with patrons, event attendees, athletics donors, subordinates, vendors, and other departments is required.

Other The ability to move throughout the facility in order to perform twice daily rounds is required, this includes climbing interior stairs and stadium seating.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Helps to assure that fans have a pleasant experience when attending athletics events by assuring that PSC facilities are clean and in good repair, inspecting the facility twice daily, scheduling maintenance as needed, and consulting with the Director of HSC and PSC for repairs expected to cost more than $500.00.

2. Helps to assure the comfort and food and beverage needs of athletics patrons seated in the luxury boxes by assuring that the boxes are clean, well-maintained, and stocked with adequate supplies of beverages and snacks and responding quickly to patron's requests and concerns.

3. Helps to assure that patrons utilizing the Fitness Center and/or racquetball courts enjoy a safe and trouble-free session by inspecting the facility and equipment, assuring that it is well- maintained, and assuring that facility policies are applied consistently and fairly.

4. Helps to assure the maximum effective use of PSC by scheduling use of the building by outside groups and University organizations and athletics teams.

5. Helps to assure the success of events held at PSC by staffing the events and working the events as needed.

6. Helps to assure that patrons, athletics donors, fans, event attendees, subordinates, and other departmental staff are treated respectfully by selecting competent staff and providing training in customer service skills, safety policies, and building and event policies.

7. Represents the facility to tenants, users, and other visitors in event support and coordination.

8. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development classes, and attending training and/or courses as directed by the Director of HSC and PSC.

9. Helps to assure the overall success of Plaster Sports Complex by performing all duties as assigned.

SUPERVISION

The Facility Supervisor is supervised by the Director of Hammons Student Center and Plaster Sports Complex and supervises the facility custodian and student workers.

OFFICE OF HUMAN RESOURCES AUGUST 2001

Factor 1: Educational/Experience Requirements of the Job

Level 4 - 500 Points: A combination of education and experience equivalent to a Level 4 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Complexity and Technical Mastery

Level 2 - 130 Points: Skill in oral and written communication, the ability to make basic mathematical calculations, the ability to understand and follow instructions, knowledge of office or other work procedures, and the ability to work independently are required.

Factor 3: Responsibility for the Work of Others

Level 5 - 180 Points: Supervision and training of moderate numbers of student and/or part-time or temporary workers may be required where the nature of supervision is largely confined to scheduling work, assigning tasks, and reviewing completed work. Supervision at this level may also involve directing the work assignments of a small number of permanent, full-time employees. Supervisory tasks include providing substantial input into the process of screening and hiring employees and providing performance information for other supervisors to use as part of the employee evaluation processes. Supervisory duties typically involve a small but significant portion of work day activities.

Factor 4: Guidelines

Level 2 - 130 Points: The work generally involves sequential steps and methods explained by the supervisor and/or described by specific guidelines such as standard operating procedures, handbooks, and/or reference manuals exist. Tasks are relatively clear-cut and involve related steps, processes, and methods. The employee may be required to recognize differences in a variety of situations, but those differences are normally clear and require the selection of standard processes to resolve. The number and similarity of guidelines and work situations requires the employee to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adapt guidelines in specific cases. Situations to which the existing guidelines cannot be applied or proposed deviations from the guidelines are referred to a supervisor.

Factor 5: Contacts

Level 3 - 105 Points: The purpose of contacts is to advise or counsel students or the general public, or to plan or coordinate work efforts with other employees who are working toward common goals and where relationships are generally cooperative. Contacts are moderately structured and routine.

Factor 6: Work Impact

Level 3 - 300 Points: Work activities normally address conventional problems or situations with established methods to supply other employees with information, services, or products they use to perform their work. Work products or services facilitate the work of other employees and directly affects the ability of other employees to timely complete specific tasks or processes. Work activities may affect the quality of services provided to moderate numbers of employees, students, or the public, but the services, information, or products provided have relatively minor effects on the welfare of the affected groups.

Factor 7: Physical Effort and Work Environment

Level 1 - 25 Points: The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects.