Missouri State University

1360 Bookstore Manager West Plains

POSITION IDENTIFICATION

TITLE Bookstore Manager West Plains

CLASSIFICATION NUMBER 1360

GRADE 44

CLASSIFICATION Exempt
 
IMMEDIATE SUPERVISOR Dean of Student Services
 
MAJOR ADMINISTRATOR Chancellor
 
GENERAL FUNCTION
 
The Bookstore Manager administers all aspects of the college store operation including personnel, purchasing, inventory, merchandising, accounting, advertising, security, and all other functions associated with serving the customer.
 
MINIMUM ACCEPTABLE QUALIFICATIONS
 
Education: A Bachelor’s degree is required.
 
Experience: Required 1) Three years experience in a responsible retail capacity. 2) Knowledge and experience of retail management. 3) Experience in use of software, particularly all Microsoft Office products.
 
Skills: Required 1) Knowledge of retail operations and management, including purchase and inventory control, budget management, fiscal management, and accounting management. 2) Ability to analyze profit and loss statement. 3) Ability to utilize computer software programs to achieve these management tasks. 4) Supervisory and administrative ability.
 
Effort: Must be able to lift up to 70 pounds.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
1. Ensures smooth operation of the college store through the supervision of employees and employee procurement.
 
2. Maintains a profitable operation through purchasing and inventory control.
 
3. Manages funds by planning, submitting and the controlling departmental budget.
 
4. Provides growth of the bookstore through the development of improved procedures and products.
 
5. Promotes a positive student/faculty relationship through communication with students, faculty and staff.
 
6. Ensures smooth operation of daily procedures by directing store sales, expenditures, store security, and personnel resources.
 
7. Communicates the status of the store’s operations by providing periodic reports to the Business Office and to the Dean of Student Services.
 
8. Manages ticket sales at the store and athletic event sites by supervising ticket sales staff and maintaining financial records and reports.
 
9. Provides a service to all departments on campus by fulfilling their office supply and other departmental needs.
 
10. Ensures effective provision of products and services to extended campuses of Missouri State University – West Plains.
 
11. Ensures that miscellaneous assignments related to the bookstore are completed in the best interests of the campus by accepting and accomplishing tasks which are delegated by the Dean of Student Services.
 
SUPERVISION
 
The Bookstore Manager reports to and receives administrative supervision from the Dean of Student Services. The Bookstore Manager supervises and coordinates the store’s and ticket sale’s staff.
 
OFFICE OF HUMAN RESOURCES
MARCH 2007

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.