Missouri State University

1560 Coordinator of Networking Services

POSITION IDENTIFICATION

TITLE Coordinator of Networking Services

CLASSIFICATION NUMBER 1560

GRADE 37

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Chief Information Officer

MAJOR ADMINISTRATOR Vice President for Administrative & Information Services

GENERAL FUNCTION

The Coordinator of Networking Services is responsible for providing technical management and support of all campus networks.  Duties include installation, maintenance, monitoring and planning for the network infrastructure to support both academic and administrative responsibilities.  The Coordinator of Networking Services supervises the networking staff in their support of the University’s networking environment, develops goals and objectives conducive to ongoing and enhanced computing capabilities, and assists in the formulation of strategic planning for both short- and long-term activities.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree is required; a Bachelor’s degree in a computer-related field is preferred.

Experience: A minimum of five years experience in network analysis and design of a major multi-vendor network environment is required.  Demonstrated successful experience managing complex network-based projects is required.  A minimum of three years of supervisory experience is required.  Work experience in a higher education environment is preferred. 

Skills:  Must be able to effectively manage multiple, complex network-based projects concurrently.  Effective interpersonal, customer service, organizational, and team-building skills are required.  The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required.  Excellent verbal and written communication skills and proficiency in writing technical specification documents is required.  Strong technical skills and current technical knowledge are required.  The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required.  A through understanding of network protocols including TCP/IP and networking equipment including routers, switches, Intrusion Detection/Prevention systems, network-based video services and firewalls is required.  The ability to solve network-related problems by using diagnostic techniques and protocols is required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: The position requires working at microcomputers for extended periods of time, occasionally lifting and carrying objects weighing up to fifty pounds, and requires sufficient mobility to replace networking equipment and connect cables in ceilings and wiring centers which may require climbing ladders and working in confined spaces.

Other: The twenty-four hour scope of university operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s networks.  Occasional travel to remote sites within our twenty-four county area may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensures a quality program of support in network services by coordinating and managing the efforts of departmental network analysts by assigning duties and objectives, supervising the maintenance of University networks within the Missouri State system, and providing technical assistance in networking issues to faculty, staff, and students.

2. Ensures the hiring and continued employment of quality personnel by directly or indirectly supervising the selection, training, and evaluation of the networking services staff.

3. Develops proposals, presentations, plans, timelines, and budgets for complex projects and manages priorities, equipment, and staff resources to ensure completion of projects within budgets and timelines.

4. Ensures operational integrity and continuity of the network facilities by providing leadership in the development of network services objectives for the Computer Services Department in order to support both academic and administrative networking within the University through reliability, responsiveness, documentation, and currency of software/hardware.

5. Provides the highest level of effectiveness and support in network operations by obtaining and maintaining an in-depth knowledge of any network-related hardware and software utilized within the University through both vendor-supplied training and individual effort.

6. Maximizes network system integrity by employing the appropriate debugging techniques in problem determination and taking the proper corrective action.

7. Provides proper scheduling of downtime when upgrading campus networking components and ensures effective communication to the campus community concerning networking outages.

8. Ensures appropriate security measures and components are in place to protect campus networks and computers systems from intrusion attacks.

9. Promotes the optimal, positive direction for the department by coordinating and participating in activities such as assignment of software/hardware installations, upgrades, maintenance, and any associated training which is designed to accomplish the departmental mission.

10. Increases departmental effectiveness by assisting with the evaluation of software and hardware products regarding acquisition and development and making appropriate recommendations to the Chief Information Officer.

11. Contributes to the overall success of the Computer Services Department by participating in the establishment of goals and standards conducive to the successful development of ongoing and enhanced capabilities and by assisting in the formulation of strategic planning for both short- and long-term activities.

12. Ensures the success of campus-wide networking services by coordinating the support efforts of the University's multi-vendor configuration.

13. Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.

14. Participates in the University's common operational objectives by assisting other departments as well as individuals with network-related questions and support.

15. Ensures maximum utilization of resources by employing effective monitoring procedures which result in informative reports and consequent system tuning for enhanced performance.

16. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

17. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chief Information Officer.

18. Contributes to the overall success of the Computer Services Department by performing all other duties and responsibilities as assigned by the Chief Information Officer.

 SUPERVISION

The Coordinator of Networking Services is supervised by the Chief Information Officer and supervises the networking staff.  Job functions are routinely handled independently with a limited amount of supervision.

OFFICE OF HUMAN RESOURCES

REVISED MARCH 2013

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 10 - 1970 Points: A combination of education and experience equivalent to a Level 10 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 6 - 1794 Points: Supervision of a departmental work group involving highly skilled technical or complicated work. Supervision at this level involves the direction of skilled work, specialized tasks, or work of a complicated nature. This level is typical for managers who supervise other supervisors or a large group of paraprofessional or professional permanent employees in technical and skilled areas. Supervision at this level includes a full range of supervisory responsibilities including the responsibility for staffing and performance management as well as budgeting and planning functions.

Factor 3: Skill, Complexity, and Technical Mastery

Level 7.5 - 2350 Points: Skill, complexity, and technical mastery is somewhat above the requirements for a level 2200, but somewhat below the skill, complexity, and technical mastery requirements at level 2500.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 6 - 4500 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex, and while it may involve addressing conventional problems or situations with established methods, it is more likely to involve developing new processes or models involving the planning, development, and implementation of administrative programs. Work products or services are essential to the mission of the university and/or directly affect most departments, units, and programs and large numbers of individuals on a long-term or continuing basis. Improperly performed work results in courses of action that typically cannot be addressed in the short term and may require a substantial commitment of University resources to remedy in a medium to long term.