TITLE Senior Pharmacy Technician
CLASSIFICATION NUMBER 6821
IMMEDIATE SUPERVISOR Pharmacist, Taylor Health and Wellness Center
MAJOR ADMINISTRATOR Director, Health and Wellness Services
The Senior Pharmacy Technician manages the business operations of the pharmacy and serves as a Pharmacy Technician. Business operation responsibilities include determining the best price available and ordering drugs, researching alternative sources for purchase of materials when the primary source is unable to supply, determining the best price and ordering seasonal merchandise and over-the-counter items, ordering supplies for other University departments and initiating budget transfers, determining the pricing of drugs and sundries sold at the pharmacy, pre-booking flu vaccine, managing the inventory cost-effectively, coordinating the response to drug recalls, maintaining records required by state and federal law, arranging contracts with third-party payors, administering the pharmacy’s software, reconciling third party payments, preparing weekly invoices for Financial Services to pay suppliers, and reconciling supplier statements with payment requests monthly to ensure discounts are maximized and to assure fiduciary responsibilities. Pharmacy Technician duties include filling prescriptions which are checked by the pharmacist, accepting prescriptions by phone, contacting physicians for refills, and transferring prescriptions to/from other pharmacies.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or equivalent is required. Completion of workshops in Pharmacy Technology, personnel management, contracting, insurance billing, and pharmacology are preferred.
Experience: Two years of experience as a Pharmacy Technician is required; five years of Pharmacy Technician experience at the management level is preferred.
Skills: A knowledge of medical and pharmacy terminology is required. An understanding of pharmacy computer system operations (hardware, software, and operating systems), contracting, billing, and pricing is required. Must have skills in business management. Effective communication skills and the ability to work collegially with a wide variety of professionals in a fast paced health care setting is required.
Registrations: Must be registered with the State Board of Pharmacy as a Pharmacy Technician.
Certification: Certification as a Nationally Certified Pharmacy Technician is required.
Effort: Must be able to lift 15-25 pounds and endure extended periods of standing on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manages the day to day operation of the Taylor Health and Wellness Center Pharmacy by pricing and purchasing pharmaceuticals and sundries, managing inventory, performing and analyzing price comparisons with local pharmacies, processing incoming orders, and maintaining all records required by state and federal law.
2. Assures that customers are able to use their drug cards at the pharmacy by contracting with insurance companies, managing all third party accounts, entering data into the prescription processing program, reconciling third party payments received, and working with insurance companies to resolve processing problems.
3. Assures that pharmacists have access to appropriate pharmaceuticals and supplies and customers have convenient access to over-the-counter items by replenishing shelves with orders received, coordinating drug recalls and the return of expired and overstocked products, and determining the location and placement of stock items.
4. Administer the use of computer applications within the pharmacy by entering third party insurance information, coordinating the updating of software and pricing information, managing drug-drug and drug-allergy interaction software, and entering new items with interactions and side effect information into the software.
5. Assist the pharmacist on duty in filling prescriptions by selecting the item, verifying it is the correct product, counting the correct quantity, and applying the label to the container.
6. Provides good customer service by coordinating with physicians to obtain refill authorizations, accepting refill requests from customers over the phone, assisting customers to obtain the necessary over-the-counter supplies, accepting new prescriptions over the phone as well as in writing, coordinating the transfer of prescriptions to and from other pharmacies, and coordinating price quotes for customers.
7. Assures that proper records are kept and maintained by managing all pharmacy records including, prescriptions, invoices, daily logs, and other transactions, coordinating the yearly inspection by the State Board of Pharmacy, and coordinating the annual inventory of prescription pharmaceuticals and over-the-counter products.
8. Helps to assure the quality of patient care by coordinating with the Health Center’s CQI (Continuous Quality Improvement) committee by representing the pharmacy on the committee, performing studies and surveys, and reporting results to the committee.
9. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Pharmacist.
10. Contributes to the overall success of the Health Center by performing all other duties and responsibilities as assigned.
Works under general supervision of the Director of Health and Wellness Center and under the direct supervision of the Pharmacist and supervises student workers (assists in interviewing and hiring, preparing work schedules and supervising daily work flow).
JOB FAMILY 1
Factor 1: Educational/Experience Requirements of the Job
Level 5 - 680 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Complexity and Technical Mastery
Level 4 - 370 Points: In addition to considerable skill in oral and written communication, the ability to make basic mathematical calculations, the ability to understand and follow instructions, knowledge of moderately complex or other work procedures, and the ability to work independently and coordinate a variety of activities and events, the job requires specific professional skills and/or skills in managing a wide variety of complex processes.
Factor 3: Responsibility for the Work of Others
Level 4 - 110 Points: Some supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level may also involve directing the work assignments of one or more permanent, full-time employees. Supervisory tasks may include providing input into hiring and employee evaluation processes, but the final decisions are made by other supervisors. The incumbent typically does not perform a full range of supervisory responsibilities, and supervisory duties typically involve relatively little time during the work day.
Factor 4: Guidelines
Level 3 - 220 Points: The work involves carrying out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the incumbent must select from the most appropriate of several guidelines, and make minor adjustments to methods. The incumbent uses judgment in interpreting and adapting guidelines such as University policies, regulations, precedents, and work directions for application to specific cases or problems. The incumbent makes decisions regarding most deviations from the guidelines but major deviations from guidelines are referred to the supervisor. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on assignment, incumbents use diverse but conventional methods, techniques, or approaches. Jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Contacts
Level 4 - 205 Points: The purpose of interactions is to solve recurring and structured problems, to provide specialized or technically precise information to others, and/or to plan or coordinate work efforts with other employees. Contacts involve cooperation and coordination and may involve the organization of activities of programs requiring working relationships among several parties. While contacts may require some level of persuasion, potential for conflicts and disputes are relatively minor. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public.
Factor 6: Work Impact
Level 4 - 475 Points: Work activities normally address conventional problems or situations with established methods to supply other employees with information, services, or products they use to perform their work. Work products or services facilitate the work of other employees and directly affects the ability of other employees to timely complete specific tasks or processes. Work activities may affect the quality of services provided to moderate numbers of employees, students, or the public, and the services, information, or products provided have significant effects on the welfare of the affected groups.
Factor 7: Physical Effort and Work Environment
Level 2 - 50 Points: The work may include limited but regular exposure to uncomfortable physical conditions and/or variable weather. The work may require periodic handling, carrying, or lifting of moderately heavy objects. Alternatively, the work may require standing and/or walking for long periods of time and/or the use of hands or arms in the same position for long periods of time.