2607 Sponsored Student Coordinator

POSITION IDENTIFICATION

TITLE Sponsored Student Coordinator

CLASSIFICATION NUMBER 2607

GRADE 42

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Executive Director, English Language Institute

MAJOR ADMINISTRATOR Associate Vice President, International Programs

GENERAL FUNCTION

The Sponsored Student Coordinator coordinates international student sponsoring programs, works with prospective and current English Language Institute (ELI) and Missouri State University (MSU) sponsored international students, serves as an academic, cultural, and financial advisor to sponsored students, and as a liaison between the students, their scholarship managing organizations, and MSU.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Master’s degree is required.

Experience: Experience handling multiple projects and deadlines is required.  Customer service experience is preferred. Academic advising experience with students or working in student services in a university setting is preferred.  Experience working in an international program is preferred.  Experience working with Banner and Internet Native Banner computer software is preferred.  Recordkeeping experience is preferred.

Skills: Strong verbal and written communication skills are required. Attention to detail and strong organizational and time management skills are required.  The ability to work within current University procedures, coordinate with others, and modify methods to solve a wide variety of problems is required.  Proficiency with Microsoft Office applications, such as Word and Excel is required.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.  Fluency in a language in addition to English is preferred.

ESSENTIAL DUTIES AND RESPONSIBLITIES

1. Prepares and submits proposals to host sponsored students through various managing organizations, both those who already send students and those who could potentially send students in the future.

2. Works with the ELI and International Services to admit students, enters student information into Banner, and prepares admission letters.

3. Prepares billing agreements and memorandums of understanding as required by the managing organizations.

4. Assists sponsored students in arranging housing contracts prior to arrival, including temporary housing during orientation and during holidays and breaks.

5. Coordinates the student arrival process, including airport pickups and orientation.

6. Provides academic advising to students while they are taking ELI classes and as they transition to MSU classes, works with sponsored students and academic departments to facilitate the class registration process, handles prerequisite override requests, works to see if sponsored students can take classes that are filled to capacity, and confirms that sponsored student class choices comply with sponsored student program requirements and billing agreements.

7. Advises sponsored students on academic, cultural, social, and financial matters.

8. Works with sponsoring or managing organizations to resolve issues with insurance, housing, course permissions, and other issues and serves as the liaison between the sponsored students and the managing organizations to ensure that all reporting requirements are met and policies are followed.

9. Encourages sponsored students to participate in campus and community events and regularly posts opportunities to social media.

10. Prepares reports for managing organizations as requested, such as immigration reports, current enrollment reports, academic progress reports, etc.

11. Maintains updated records on current and previous students.

12. Provides friendly and professional customer service to address questions, concerns, and complaints of students and staff.

13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.

15. Supports the overall success of International Programs by performing other duties as assigned.

SUPERVISION

The Sponsored Student Coordinator is supervised by the Executive Director, English Language Institute.

OFFICE OF HUMAN RESOURCES

MAY 2014

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.