TITLE Business Process and Reporting Analyst
CLASSIFICATION NUMBER 1190
IMMEDIATE SUPERVISOR Varies
MAJOR ADMINISTRATOR Associate Vice President for Enrollment Management
The Business Process and Reporting Analyst provides technical leadership and support in the development, implementation, and enhancement of technical solutions critical to the mission of Enrollment Management. The Business Process and Reporting Analyst improves business processes by working with staff to analyze day-to-day and recurring operations and takes a technical lead in designing and communicating enhancements and fixes to information technology staff. The Business Process and Reporting Analyst keeps staff apprised of status updates, leads testing, and assists with documenting and training staff on improvements and changes, including upgrades to the Student Information System (SIS) and reporting software. The Business Process and Reporting Analyst researches, develops, and enhances the University’s student data system and other related applications for data reporting and analysis and plays a key role in enhancing Enrollment Management’s ability to provide student and academic-related data, applications, and resources that support data-driven decisions. The Business Process and Reporting Analyst assists with providing and maintaining access to University applications maintained and/or utilized by Enrollment Management units.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree or an equivalent combination of education and experience is required. A Bachelor’s degree in a computer-related field is preferred.
Experience: A minimum of two years of experience in one or more of the following areas is required: a) leadership and management of information technology projects, b) analysis of data systems for the enhancement of business operations, or c) production of advanced report writing through database application programming with fluency exhibited in at least three of the following: PL/SQL, SQL, Argos, Applications Manager (i.e. AppWorx), HTML, ASP, XML, GRAILS, Oracle tools, or similar languages or tools. A minimum of one year of experience in the design of complex database-driven application systems is required. Experience with relational databases and SQL is required. A minimum of one year of project lead experience is required. Knowledge of Ellucian’s Banner software suite and ODS/EDW is preferred. Experience with web development is preferred. Supervisory experience is preferred. Work experience in higher education is preferred; work experience in the functional area is preferred.
Skills: The ability to manage multiple concurrent projects, reason analytically, and work with people possessing differing levels of technical knowledge is required. The ability to solve complex procedural and/or software problems by using logic, creativity, technical, and interpersonal skills is required. Experience working both independently and in a team-oriented, collaborative environment with a focus on providing excellent customer service is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. Effective verbal and written communication skills and proficiency in writing technical specifications are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Confers with staff to determine and analyze needs, define business processes, make recommendations, and provide design and development for SIS software in support of changing needs and priorities using project management cycle standards.
2. Works with information technology staff to design, develop, implement, test, and document project deliverables of new and enhanced SIS applications and to help resolve performance, access, and security issues within SIS applications.
3. Remains current on relevant industry technology standards and makes recommendations to update systems in order to help maintain and efficient operation.
4. Supports the Enrollment Services Systems Coordinator in the implementation and testing of systems.
5. Assists in the coordination of timely and appropriate communication and/or training sessions of new and updated applications, reports, and information distributed by Enrollment Management to the campus community.
6. Communicates and collaborates with Enrollment Management units and information technology staff about system/software updates and changes by coordinating and conducting testing, providing training, and assisting with documenting new office procedures.
7. Collaborates with University staff to develop and maintain student-related reports to support data-based decision making, performs analyses of report data to provide meaningful and accurate information, and assists in the development of data objects to support complex reporting needs.
8. Provides knowledge and awareness about student privacy and confidentiality to the University data users regarding issues related to the SIS, data, and reports.
9. Assists in the design and development of content for Enrollment Management unit web pages and other approved and appropriate social media outlets.
10. Serves on committees pertaining to SIS, reporting, and other relevant topics.
11. Resolves problems and enhances various processes, projects, procedures, etc. by employing critical thinking skills and creativity.
12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the assigned supervisor.
14. Contributes to the overall success of Enrollment Management by performing all other duties as assigned.
The Business Process and Reporting Analyst is supervised by the assigned supervisor.
OFFICE OF HUMAN RESOURCES
REVISED MAY 2016
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 7 - 1379 Points: A combination of education and experience equivalent to a Level 7 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 7 - 2200 Points: Professional knowledge of the principles, concepts, and specialized complicated techniques of a profession. Knowledge of a wide range of information technology methods and procedures and specialized knowledge in one or more specific functions. Knowledge permits the incumbent to provide authoritative advice on difficult assignments such as planning advanced systems. Skill in applying knowledge through analyzing, designing, organizing, and developing major programs, systems, and networks.
Factor 4: Budgetary Control
Level 2 - 386 Points: Individuals in jobs at this level actively document, monitor, and control expenditures. At this level incumbents may recommend minor expenditures but have no real authority over budgets.
Factor 5: Work Environment and Physical Demands
Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.
Factor 6: Work Impact and Effect
Level 4 - 3060 Points: Work products or services directly impact the work of other professionals, the development and operation of programs, affect major activities across units, and/or impact the well-being of large numbers of individuals. Typically the work is complex and may involve addressing conventional problems or situations with established methods or resolving critical problems or developing new processes or models to address specific problems. Improperly performed work and/or equipment or software failures produce errors and delays that affect the operations and/or reputations of multiple or critical departments, programs, or units, and individuals. Improperly performed work and/or equipment or software failures may be remedied in the short to medium term, but at substantial cost of time and resources. The scope of improperly performed work and/or equipment or software failure is large and the nature of the activity requires that emergency repairs be performed.