TITLE Military/Veterans Transition Coordinator
CLASSIFICATION NUMBER 1194
IMMEDIATE SUPERVISOR Assistant Registrar – Veteran Student Services
MAJOR ADMINISTRATOR Registrar
The Military/Veterans Transition Coordinator plans, organizes, and implements community outreach and recruiting activities as well as special projects focused on active military and veterans attending Missouri State University. The Military/Veterans Transition Coordinator leads marketing activities and events to increase enrollment and persistence on the Springfield campus. The Military/Veterans Transition Coordinator serves an integral role in developing and enhancing training for faculty and staff related to understanding the unique experience that veteran and active military students bring to the campus as well as the reasonable accommodation process and assists in training and supervising Department of Veterans Affairs Work Study positions.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree from an accredited university is required.
Experience: Two years of full-time, successful work experience in student financial aid, veteran’s affairs, academic advisement, or other experience directly related to the duties of the position is preferred. Experience with marketing, recruitment, and community outreach is preferred.
Skills: Active listening skills are required; must have the ability to demonstrate compassion and professionalism. Excellent communication skills are required. Strong presentation and public relations skills are required. The ability to coordinate events and manage multiple priorities within a compact schedule is required. Preference will be given to veterans or those currently serving in the U.S. Armed Forces. The ability to relate to veterans and their needs is required. Must be knowledgeable of career options and have the ability to discuss career options with clients. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: A valid Missouri driver’s license is required; some travel to recruitment events is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Plans and implements veteran recruiting events and activities, including events at military units, college fairs, community presentations, campus events, and campus visitations.
2. Serves as the main point of contact for all matters related to Go Army Ed and other military tuition assistance programs and guides students through the tuition assistance process.
3. Assists with, and coordinates as needed, the Veterans Administration (VA) benefit certification process.
4. Helps to coordinate the overall debt management program and assists other team members with this process as needed.
5. Develops programs and ongoing on-campus outreach initiatives in support of the military/veteran/dependent student community.
6. Assists in analyzing veteran enrollment reports in support of recruitment and outreach efforts.
7. Assists others in developing and fostering relationships with the community that enhance the mission of Missouri State University and Veteran Student Services.
8. Assesses the success of programs that increase military and veteran enrollment at Missouri State University and assists with implementation of such programs.
9. Prepares outreach information (flyers, brochures, newsletters, etc.) for distribution to internal and external stakeholders and students.
10. Works with the Assistant Registrar to provide assistance, training (including preparing and presenting workshops and training for faculty and staff), and consultation for college personnel, faculty, and community members regarding the unique experience that veteran and active military students bring to the campus as well as the reasonable accommodation process.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, maintaining professional contact with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
13. Supports the overall success of Veterans Student Services by performing all other duties as assigned.
The Military/Veterans Outreach Coordinator is supervised by the Assistant Registrar – Veteran Student Services and supervises student employees.
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2014
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 1 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.
Factor 2: Supervisory Responsibility
Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.
Factor 3: Interactions with Others
Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.
Factor 4: Job Controls and Guidelines
Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.