Missouri State University

1194 Veteran Outreach Coordinator

POSITION IDENTIFICATION

TITLE Veteran Outreach Coordinator

CLASSIFICATION NUMBER 1194

GRADE 41

CLASSIFICATION Exempt

IMMEDIATE SUPERVISOR Assistant Registrar – Veteran Student Services

MAJOR ADMINISTRATOR Registrar

GENERAL FUNCTION

The Veteran Outreach Coordinator plans, organizes, and implements community outreach and recruiting activities as well as special projects focused on active military and veterans attending Missouri State University. The Veteran Outreach Coordinator leads marketing activities and events to increase enrollment and persistence on the Springfield campus.  The Veteran Outreach Coordinator serves an integral role in developing and enhancing training for faculty and staff related to understanding the unique experience that veteran and active military students bring to the campus as well as the reasonable accommodation process and assists in training and supervising Department of Veterans Affairs Work Study positions.    

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A Bachelor’s degree from an accredited university in counseling, student guidance, public administration, social work, or a related field is required.

Experience: Two years of full-time, successful work experience in student financial aid, veteran’s affairs, academic advisement, or other experience directly related to the duties of the position is preferred. Experience with marketing, recruitment, and community outreach is preferred.

Skills: Active listening skills are required; must have the ability to demonstrate compassion and professionalism.  Excellent communication skills are required.  Strong presentation and public relations skills are required.  The ability to coordinate events and manage multiple priorities within a compact schedule is required.  Preference will be given to veterans of the U.S. Armed Forces or individuals from a population underrepresented at the University.  The ability to relate to veterans and their needs is required.  Must be knowledgeable of career options and have the ability to discuss career options with clients.  The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

ESSENTIAL DUTIES AND RESPONSIBLITIES

1. Directs veteran recruiting events and activities, including events at military units, college fairs, community presentations, campus events, and campus visitations.

2. Analyzes veteran enrollment reports to direct recruitment and outreach efforts.

3. Develops and fosters relationships with the community which enhance the mission of Missouri State University and Veteran Student Services.

4. Implements and assesses the success of programs that increase military and veteran enrollment at Missouri State University.

5. Prepares outreach information (flyers, brochures, newsletters, etc.) for distribution to internal and external stakeholders and students.

6. Works with the Assistant Registrar to provide assistance, training (including preparing and presenting workshops and training for faculty and staff), and consultation for college personnel, faculty, and community members regarding the unique experience that veteran and active military students bring to the campus as well as the reasonable accommodation process.

7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

8. Remains competent and current through self-directed professional reading, maintaining professional contact with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.

9. Supports the overall success of Veterans Student Services by performing all other duties as assigned.

SUPERVISION

The Veteran Outreach Coordinator is supervised by the Assistant Registrar – Veteran Student Services.

OFFICE OF HUMAN RESOURCES

REVISED APRIL 2014

JOB FAMILY 4

Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 1 - 500 Points: Knowledge of principles, processes, methods, and procedures associated with a limited range of healthcare, technical, scientific, administrative support, communications, or social science program objectives or common problems. Knowledge permits the employee to complete routine medical and healthcare procedures, common administrative support tasks, operate basic equipment and instruments, carry out a variety of interrelated tasks and recurring assignments, assist individuals, answer common questions, and/or elicit information from a variety of sources. Professional knowledge, skill, and technical mastery at this level are typically acquired through a combination of formal education and/or training and experience beyond a high school diploma.

Factor 2: Supervisory Responsibility

Level 1 - 50 Points: Typically, little, if any, supervision of others is required. The job may require irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities. The amount of time spent on directing the work of others is normally a small portion of total work time.

Factor 3: Interactions with Others

Level 3 - 250 Points: The purpose of interactions is to advise or counsel others to solve recurring and structured problems, and/or to plan or coordinate work efforts with other employees who are working toward common goals in situations where relationships are generally cooperative. Interactions are moderately structured and routine and may involve employees in different functions, students, and/or the general public. These types of interactions require normal interpersonal skills.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 2 - 400 Points: Work involves services including collecting, processing, and disseminating information and providing advice to others. Work activities may be complex and likely affect the accuracy, reliability, or acceptability of further processes or services to the extent that others rely on the advice given in order to make decisions. Work activities typically affect the efficiency of the department but have relatively minor effects on operations within the cost center. Individuals in jobs at this level are often responsible for actively documenting, monitoring, and controlling expenditures. Incumbents may recommend minor expenditures, but have no substantive authority over budgets.