5579 Technology Buyer - Technical Support Specialist

POSITION IDENTIFICATION

TITLE Technology Buyer - Technical Support Specialist

CLASSIFICATION NUMBER 5579

GRADE 31

CLASSIFICATION Nonexempt                                    

IMMEDIATE SUPERVISOR Electronics Department Manager                             

MAJOR ADMINISTRATOR Director of the Bookstore 

GENERAL FUNCTION

The Technology Buyer/Technical Support Specialist provides customer service, maintains inventory control, promotes vendor specials, and researches and purchases computers, peripherals, software, electronics, and accessories, including coordinating the purchase of Apple computers and software for University computer labs and offices.  The Technology Buyer/Technical Support Specialist provides technology support for the point-of-sales (POS) and inventory control system, cash registers, and workstations and sets up computers to process sales at remote locations.  The Technology Buyer/Technical Support Specialist coordinates with Computer Services and vendors to resolve technology issues.

MINIMUM ACCEPTABLE QUALIFICATIONS

Education: A high school diploma or the equivalent is required.

Experience: Three years of experience selling computers, software, and electronics experience is required, which includes at least one year of inventory control experience and/or one year of experience as a buyer; experience providing technical support for personal computers and point-of-sale systems is required.

Skills: Effective interpersonal, oral, and written communication skills are required.  Organizational ability is required.  Experience in supervising student workers is preferred.  A knowledge and understanding of computers and their specifications, software, peripherals, and accessories required.  Inventory and record keeping skills required.                              

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supports the electronics department by providing effective customer service and researching and purchasing computers, peripherals, software, and other electronics and accessories and attractively displaying products for sale.

2. Assists customers, whether they are students, faculty, staff and/or departments, in determining computer configurations, explaining the academic discounts available, and the purchasing process.

3. Assists with institutional purchases of Apple computers by working with departments or individuals to determine the system or products needed to meet their needs, working with vendors to receive additional discounts, working with Purchasing to confirm pricing, placing the order, monitoring the status of the order, invoicing and preparing shipments to departments, maintaining records, and monitoring payment status.

4. Meets customer needs by listening to customers, locating and identifying items being sought, contacting vendors, and developing sources of supply.

5. Increases electronics department sales by preparing detailed quotations or proposals for products.

6. Maintains an appropriate supply of merchandise by purchasing and maintaining inventory control of computer/electronics items, receiving products into stock, processing invoices, returning merchandise, processing vendor price protection actions, and evaluating prices.

7. Supports the overall operation of the bookstore by participating in the annual storewide inventory as well as conducting periodic department physical inventories by category.

8. Maximizes profitability of Apple sales by performing a weekly online inventory of all Apple Computer products and completing the quarterly Apple Business Plan to ensure reseller level and qualify for additional bonuses and incentives.

9. Increases knowledge and understanding of computer technology products by researching vendor web sites, reviewing catalogs, talking with vendors and support staff on campus, participating in the Apple Sales Training Online program, and attending training and/or courses as appropriate.

10.  Assists in sales and product training, promotes vendor specials, displays current point-of-sale materials, and works with Apple representatives and the campus representative to improve campus relations and promote sales.

11. Maintains records of sales for student licensing software as required by vendors.

12. Provides computer workstation and cash register maintenance and support for the bookstore and satellite locations and sets up computers for sales and inventory control at remote sites for events.

13. Provides software support of the point-of-sales and inventory control system and oversees maintenance and upgrades.

14. Serves as a technical liaison with Computer Services for technology and networking issues and with vendors for technical support of problems that can’t be resolved internally.

15. Contributes to the overall success of the bookstore by performing all other duties as assigned. 

SUPERVISION

The Technology Buyer/Technical Support Specialist is supervised by the Electronics Department Manager and supervises student workers.

OFFICE OF HUMAN RESOURCES

NOVEMBER 2013

JOB FAMILY 3

Factor 1: Educational/Experience Requirements of the Job

Level 3 - 591 Points: A combination of education and experience equivalent to a Level 3 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.

Factor 3: Skill, Complexity, and Technical Mastery

Level 4 - 1300 Points: Knowledge of information technology such as could be acquired through experience or classroom-based course work in either vendor-focused or technology specific training such as Oracle, HTML, Java, or Extensible Markup Language. Knowledge permits the employee to carry out routine assignments and to gain familiarity with operating systems, equipment, software, and business goals of the University. Alternatively, knowledge of established processes, methods, and techniques, as well as practical knowledge of a few specific technical and scientific principles. Alternatively, advanced knowledge of a skilled trade to solve unusually complex problems. Knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete important stages in a multi-step project.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 1 - 25 Points: The work environment has only everyday discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. Work is largely sedentary involving mostly sitting with occasional walking, standing, bending, or carrying of small items. No special physical demands are required of the work.

Factor 6: Work Impact and Effect

Level 2 - 1620 Points: Work products or services impact the accuracy, reliability, or acceptability of further processes or services. Work activities may be complex, but normally involve addressing conventional problems or situations with established methods to supply departments, programs, classes, or units with information, software, or equipment they use to perform their work. Improperly performed work and/or equipment or software failures affect performance, create delays, and/or otherwise affect the welfare of programs or individuals. While improperly performed work and/or equipment or software failures have significant effects, the effects are more often inconvenient rather than severe and impact relatively few people. Improperly performed work and/or equipment or software failures are normally correctable in the short-to-medium term with relatively minor costs and delays, but emergency repairs are typically unavailable.