TITLE ELI Special Programs Coordinator
CLASSIFICATION NUMBER 2591
IMMEDIATE SUPERVISOR English Language Institute Special Programs Director
MAJOR ADMINISTRATOR Executive Director, English Language Institute
The English Language Institute (ELI) Special Programs Coordinator works with the English Language Institute Special Programs Director to plan and coordinate a variety of special, short-term ELI programs. The ELI Special Programs Coordinator prepares budgets, writes and submits proposals to managing organizations, communicates through email and social media with groups prior to their arrival, conducts informational meetings with groups, and serves as a customer service representative for program-related questions or problems. The ELI Special Programs Coordinator schedules, organizes, and leads special events and activities for short-term programs. The ELI Special Programs Coordinator helps to expand current short-term programs and develops new ones. The ELI Special Programs Coordinator supervises ELI chaperones and other staff as needed.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree is required; a master’s degree is preferred.
Experience: One year of experience planning and coordinating events, preparing and monitoring budgets, and handling multiple projects and deadlines is required. Experience working in an international program is required. Customer service experience is required.
Skills: Strong verbal and written communication skills are required. Effective interpersonal skills, including conflict resolution, are required. Public speaking skills are required. Attention to detail and strong organizational and time management skills are required. The ability to work within current University procedures, coordinate with others, and modify methods to solve a wide variety of problems is required. Proficiency with Microsoft Office applications, such as Word and Excel is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to communicate in a second language is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Serves as program developer and lead program coordinator for the Isesaki Global Leadership Academy by communicating with Japanese teachers and officials, arranging all student recreational and educational activities, securing instructors, overseeing the curriculum coordinator and student employee chaperones, and arranging logistics such as transportation, food, and housing by working with Residence Life, Housing, and Dining Services, Conference Services, and other service providers.
2. Facilitates positive short-term experiences at Missouri State University for international youth for recruitment purposes.
3. Ensures efficiency, provides accurate and reliable information, and presents a positive, professional impression of the English Language Institute and Missouri State University to managing organizations, current and future students, other universities, and service providers.
4. Develops and monitors special program budgets and tracks expenses and details for each special program activity.
5. Uses focus groups or surveys to collect program participant and staff feedback and analyzes post-program evaluations of budgets and staff and program participant feedback to improve existing programs and to implement effective programs in the future.
6. Recruits, interviews, and makes recommendations regarding hiring decisions for chaperones of program events and an office assistant.
7. Trains and mentors chaperones, instructors in a chaperone role, and an office assistant.
8. Represents the ELI and MSU to international education organizations and administrators to improve or expand current special programs and develop new special programs.
9. Advises and interacts with current and future students on a daily basis, facilitates positive and effective structured and unstructured interactions with coworkers, students, and outside groups, serves in a conflict resolution role to resolve problems and issues, and provides friendly and professional customer service by addressing questions, concerns, and complaints of students and staff.
10. Makes arrangements and reservations for special trips and events for multiple and overlapping ELI programs and schedules transportation and reservations for local and out-of-town trips.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Supports the overall success of the ELI by performing all other duties as assigned.
The English Language Institute Special Programs Coordinator is supervised by the English Language Institute Special Programs Director and supervises part-time and student employees.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2016
JOB FAMILY 4
Factor 1: Professional Knowledge, Skill, and Technical Mastery
Level 2 - 900 Points: Entry-level professional knowledge of the principles, concepts, practices, and methods of non-technical administrative and managerial functions. Knowledge permits the employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in areas including communications, social sciences, art and design, education, and related functions while gaining in familiarity with the University's policies and goals, business practices and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project to complete stages of a multi-phase project. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in an unspecified field or a specific background in a non-technical area. Knowledge requirements may also include a limited amount of related work experience.
Factor 2: Supervisory Responsibility
Level 2 - 130 Points: Regular, but limited, supervision, training, or directing the work assignments of (a) small numbers of student, part-time or temporary workers, or (b) one or more permanent, full-time employees. The nature of supervision is largely confined to scheduling work and assigning tasks. Supervision at this level typically does not include a full range of supervisory responsibilities, and supervisory duties typically do not consume a large portion of the work day.
Factor 3: Interactions with Others
Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.
Factor 4: Job Controls and Guidelines
Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.
Factor 5: Managerial Responsibility
Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.