TITLE Technology Support Specialist-Facilities Management
CLASSIFICATION NUMBER 5118
IMMEDIATE SUPERVISOR Administrative Coordinator
MAJOR ADMINISTRATOR Associate Director, Facilities Management
The Technology Support Specialist-Facilities Management facilitates the effective use of various information management systems, i.e., Computerized Maintenance Management Systems (CMMS), Supervisory Control and Data Acquisition (SCADA), and Building Management System (BMS) and technologies used within the Facilities Management department by providing system administration, technical support, trouble-shooting, process documentation, training, and customer services to departmental users. The Technology Support Specialist-Facilities Management works with the Administrative Coordinator and other Facilities Management staff to plan future equipment and process needs, coordinates with Computer Services, and assists the Director of Facilities Management in planning and evaluating on-going technology and integration needs. The Technology Support Specialist-Facilities Management may support reporting through query and report development as well as other projects as they pertain to the systems and dissemination of information maintained in the systems. The Technology Support Specialist-Facilities Management maintains web pages, assists with data security, and provides hardware support.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education/Experience: An Associate’s degree or the equivalent number of college credit hours with an emphasis in electronics, applied science, or a scientific or technical field and one year of experience in technical support and systems administration of computer applications on a variety of platforms or an equivalent combination of education and experience is required. Experience installing and supporting a wide range of microcomputer hardware, peripherals, and software is required. Experience with CMMS, SCADA, and/or BMS is preferred. Supervisory experience and experience working with vendor-supported applications is preferred.
Skills: Excellent technical aptitude with application systems, microcomputers, and related peripherals is required. A basic understanding of networks, servers, micro-computer based application software, and computer-related diagnostic techniques is required. Effective verbal and written communication skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. The ability to work independently, manage multiple concurrent tasks and work with people possessing differing levels of technical knowledge are required. Competency in the use of query and report-writing tools is preferred. Experience with database pages and web page design software is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports the effective operation of Facilities Management systems (Metasys, SCADA, CMMS, etc.) and other technology resources by using technical and functional knowledge and an understanding of the business processes of the department to guide users in the proper use of those systems and technologies, provide problem determination and resolution, assist with the implementation of new or unused features, and provide related training and documentation.
2. Supports Facilities Management operations by identifying, designing, and developing software applications, utilities, and/or small systems for internal departmental use, developing departmental web pages with accurate and timely information, and ensuring that technical problems and resolutions are documented in a timely manner.
3. Maximizes performance by analyzing and identifying process and workflow tasks that can be streamlined by applying automated information management solutions.
4. Ensures the success of the systems providing services to the various departmental units by maintaining key relationships between the department, outside vendors, and Computer Services.
5. Evaluates and facilitates new technology resources by understanding the functions of the department, analyzing current processes, advising appropriate alternatives to meet process needs, and assisting with the purchase and implementation of new information systems introduced within the department.
6. Develops and maintains documentation related to Facilities Management systems, custom queries, reports, or other technology resources.
7. Develops and maintains Facilities Management departmental web pages and web applications.
8. Maintains an understanding of both University security policies and external regulations that govern the disclosure of information and ensures data contained within the Facilities Management information systems are secure by developing and implementing appropriate procedures and protocols to ensure the integrity and security of data, systems, and infrastructure.
9. Provides support services to the Facilities Management departmental staff by installing, configuring, maintaining, and supporting computer-related hardware, operating systems, and application software, including, but not limited to, microcomputers, laptops, PDAs, smart phones, tablets, printers, scanners, digital cameras, and presentation systems.
10. Ensures that Facilities Management staff is appropriately trained and able to operate the various information management assets as required by providing consultation and in-service training as needed.
11. Participates regularly in meeting with campus User Support Specialists, maintaining communications and discussing issues affecting campus support such as procurement, implementation, problem determination and resolution, training, and the development of computing standards.
12. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Administrative Coordinator.
14. Contributes to the overall success of Facilities Management by performing other duties as assigned by the Administrative Coordinator.
The Technology Support Specialist-Facilities Management is supervised by the Administrative Coordinator and may supervise student workers.
OFFICE OF HUMAN RESOURCES
JOB FAMILY 3
Factor 1: Educational/Experience Requirements of the Job
Level 5 - 985 Points: A combination of education and experience equivalent to a Level 5 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.
Factor 2: Supervisory Responsibility
Level 2 - 598 Points: Irregular but occasional responsibility to direct the work of student workers and/or temporary or part-time workers. At this level are jobs in which the incumbent may be asked to supervise small numbers of student workers, graduate assistants, or part-time employees, but the supervisory work is irregular or infrequent. The nature of supervision is largely confined to assigning tasks to others and does not include a full range of supervisory responsibilities.
Factor 3: Skill, Complexity, and Technical Mastery
Level 5.5 - 1750 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1600, but somewhat below the skill, complexity, and technical mastery requirements at level 1900.
Factor 4: Budgetary Control
Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.
Factor 5: Work Environment and Physical Demands
Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 6: Work Impact and Effect
Level 3 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.