TITLE Radio Communications Supervisor
CLASSIFICATION NUMBER 5420
IMMEDIATE SUPERVISOR Assistant Director, Safety and Transportation
MAJOR ADMINISTRATOR Director, Safety and Transportation
The Radio Communications Supervisor manages the Radio Communications Center (RCC) of Safety and Transportation. The Radio Communications Supervisor supervises radio communication officers, coordinates work schedules to ensure staffing requirements are met, trains all radio communication officers, maintains and updates all manuals and dispatch logs, programs and updates new alarm accounts for the University alarm systems, activates the Tornado Warning System as needed, conducts routine equipment checks of radios, batteries, monitors, cameras, etc., activates and maintains the snow Audix system as needed, backs up computer files including the alarm system, and performs radio communications officer duties. The Radio Communications Supervisor distributes keys for emergency access as appropriate, maintains records of those keys, and administers the computerized dispatch system and video surveillance system.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required; an bachelor’s degree is preferred.
Experience: Three years of emergency communications or dispatch work experience in a 911 communications environment is required, which includes receiving, evaluating, transmitting, and monitoring emergency requests via telephone and/or radio for police, fire, and medical services. Supervisory experience is required.
Skills: The ability to deal effectively with people and stressful situations, which may continue for extended periods of time, is required. The ability to assess situations accurately and quickly is required. Must be able to use judgment appropriately when responding to incident reports and emergency situations. Must be able to operate a computer proficiently; keyboarding ability is required. Must have an understanding of two-way radio, telecommunications devices for the deaf (TDD), digital video technology and component systems, dispatch and recording equipment including computerized dispatch and automated records management systems, telex dispatching and trunked radio systems. Must communicate clearly and effectively verbally and in writing. The ability to organize and maintain filing systems is required. The ability to learn campus buildings and campus geography is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supervises Radio Communication Center operations in Safety and Transportation by training RCC staff, preparing and conducting performance evaluations, coordinating work schedules of RCC staff, granting leave for staff while assuring adequate staffing, tracking and administering overtime and equipment budgets, resolving and documenting shift complaints and suggestions in accordance with policies and procedures, reviewing email and mail box to check for matters requiring attention, and providing communication services for University Public Safety Officers and Springfield Police Officers on campus
2. Keeps logs and manuals current by maintaining and updating all manuals and dispatch logs for radio/telephone, key checkout logs, key inventory records, student roster, building logs, skateboard violations, event schedules, vehicle clamp logs, escort logs, dispatcher notes, calls for service, daily incident summaries, and the 911 log.
3. Serves as system administrator for the computerized dispatch system by monitoring daily logs, reporting requirements, and field activities to track and revise call types, call closure codes, and other aspects of the system and runs and evaluates reports to track departmental activities and system updates.
4. Serves as administrator of the video surveillance systems by inspecting and monitoring camera operations and viewing and copying surveillance footage for investigative purposes.
5. Helps to assure campus safety and security by monitoring the scanner (SPD, GSO, MSHP, SFD, EMS, CD, NWS) and other receivers for situations involving the University, monitoring the Weather Channel radar for pending severe weather, monitoring surveillance cameras, programming and updating new alarm accounts for University alarm systems, activating the Tornado Warning System as needed, activating and maintaining snow Audix as needed for inclement weather, monitoring the shuttle system radio and phones, escort and elevator phones, backing up computer files including the alarm computer system, and closely monitoring the University’s various alarm systems.
6. Receives and dispatches emergency and non-emergency telephone and radio traffic to appropriate officers by determining critical information needed for processing a call, establishing the nature of the incident, determining what agencies need to respond, and maintaining accurate records of the incident.
7. Assist faculty, staff, students, and the public by locating individuals on campus for emergency messages, utilizing TDD services for hearing-impaired callers, accepting and logging lost and found items, assisting in registering and maintaining the Motor Pool fleet for University business, and registering bicycles.
8. Helps the Office of Safety and Transportation meet its objectives by responding to officers’ requests for information regarding vehicle registrations, student/staff directory information, and other requests as needed.
9. Maintains confidentiality regarding sensitive departmental business by exercising professional judgment in discussing departmental affairs outside the department and assures confidentiality is maintained regarding records check requests.
10. Remains competent and current through self directed reading of procedural manuals, a variety of resource material, and study of current fire and police operations, developing professional contact with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Director, Safety.
11. Supports the overall success of the Office of Safety and Transportation by performing all other duties as assigned.
The Dispatch Supervisor is supervised by the Assistant Director, Safety and Transportation and supervises Dispatchers.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2011
JOB FAMILY 2
Factor 1: Educational Requirements of the Job
Level 2 - 100 Points: The job requires a high school diploma or equivalent.
Factor 2: Skill Requirements - Craft and Trade Skills
Level 4 - 750 Points: Knowledge of an extensive set of operations and procedures, specific skills and demonstrated ability, that requires considerable creativity or mechanical aptitude. Skills at this level normally require more than two and as much as five years of experience and previous training.
Factor 3: Managerial Responsibility
Level 4 - 300 Points: Supervision of a work group including hiring, training, planning, and directing the work of permanent employees. At this level the job often requires close supervision, generally of a rather small number of employees, and it is frequently necessary to train and instruct others, and plan and direct work. Supervisory responsibilities consume moderate amounts of work time and may include input into the development of budgets, some financial and inventory control responsibility, and general work planning tasks. Most first-line supervisors or office managers are typically at this level.
Factor 4: Guidelines
Level 3 - 90 Points: Procedures and standards exist, but considerable latitude in applying procedures and selecting a sequence of activities must be exercised. The employee uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.
Factor 5: Contacts
Level 5 - 350 Points: The purpose is to influence or motivate others to engage in negotiation regarding common, everyday issues. Contacts may be with students, coworkers, or the general public, may be moderately unstructured, and may involve persons who may be uncooperative or who have opposing objectives. Contacts at this level require considerable interpersonal skill, particularly in persuasion, negotiation, and conflict resolution.
Factor 6: Work Environment
Level 1 - 20 Points: The work environment had only everyday risks or discomforts associated with an office or commercial vehicle. The work area is adequately lighted, heated or cooled, and ventilated. There are no unusual hazards in the work environment.
Factor 7: Physical Demands
Level 2 - 60 Points: Work requires some exertion such as standing for long periods of time, considerable walking, frequent bending kneeling, reaching, and stooping. May include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.
Factor 8: Responsibility for Facilities and Resources
Level 4 - 100 Points: At this level would be jobs in which the incumbent has the primary responsibility for the security of one or more facilities and the safety of the public within the facility. Jobs at this level might also involve total responsibility for the security and operation of expensive equipment used by others. Consequences of error would likely result in high risk of injury or death to self, other employees, or the public, and/or major damage to University assets.
Factor 9: Complexity
Level 3 - 450 Points: The work includes various duties involving different and unrelated processes and methods. Decisions regarding what needs to be done depend upon knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor and the department and involve the analysis of the subject, phase, or issues involved in each project or assignment, and the course of action may have to be selected from many alternatives. The work involves elements that must be identified and analyzed to discern interrelationships.