On top of instructional duties, Hein has generated grant funding for HRA initiatives and has played a key role in departmental development and fundraising activities. In 2009, she was selected to be a member of the Provost’s Academic Leadership Program, a one year, cohort-based program designed to develop faculty leadership. She has also served the department as its business manager and is active in departmental and university recruitment and retention efforts.
Professor Hein has published in the areas of student recruitment, food service preparation techniques and has made numerous presentations to professional and educational organizations on topics ranging from business etiquette to entrepreneurship. She serves as the elected Director of Member Services for US Central Federation of the International Council on Hotel, Restaurant and Institutional Education (ICHRIE) and as a Board Member of the Springfield/Branson Chapter of the Missouri Restaurant Association. She holds membership in Beta Gamma Sigma, the international business honorary society, and Phi Kappa Phi, the oldest all-discipline honorary society in the United States.