Professor Hein has been a member of the HRA faculty since 2003 and teaches courses in financial analysis, leadership, and hospitality operations. Hein is a 1995 honors graduate of the Hospitality and Restaurant Administration Program at Missouri State University and has earned a variety of industry professional certifications. She has held management positions with the Old Spaghetti Factory and Marriott hotels as well as staff positions in country clubs and casual dining. In addition, Professor Hein served as a capital campaign manager for the Ronald McDonald House in Nashville, Tennessee and owned a hospitality firm for a number of years.
On top of instructional duties, Hein has generated grant funding for HRA initiatives and has played a key role in departmental development and fundraising activities. In 2009, she was selected to be a member of the Provost’s Academic Leadership Program, a one year, cohort-based program designed to develop faculty leadership. She has also served the department as its assistant department head and is active in departmental and university assessment, recruitment, and retention efforts.
Professor Hein has published in the areas of curriculum development and review, student recruitment and learning, financial analysis, food service preparation techniques, and has made numerous presentations to professional and educational organizations on topics ranging from business etiquette to entrepreneurship. She serves as the elected Treasurer for the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE), an elected Board Member for the Association of Hospitality Financial Management Education (AHFME), and was appointed by the mayor to serve on Springfield’s Convention and Visitors Bureau Board of Directors. She holds membership in Beta Gamma Sigma, the international business honorary society, and Phi Kappa Phi, the oldest all-discipline honorary society in the United States.