To provide quality customer service for cost centers we have assigned analysts to specific cost centers
Role of Assigned Analysts:
- Serve as primary point of contact for heads of cost centers and their financial support staff
- Work with cost centers to:
- track budget development
- develop and maintain efficient accounting processes, including internal billings and transfers
- develop and maintain effective and efficient communications processes between Financial Services and the cost center
- keep account numbers and budget authority up-to-date
- become knowledgeable about the business processes of the cost center and document procedures for the benefit of both the cost center and Financial Services
- answer questions about Financial Services policies and procedures *
* While analysts may not be able to immediately answer a specific question, they are expected to research and respond to queries about Financial Services procedures. If a person working in a department has the experience and background to know who to contact in Financial Services for specific questions, he/she can contact that person. But if a person is unsure, he/she should contact the assigned analyst.
Behind the scenes…
Within Financial Services, we will be continually working as a team to:
- develop training and resource materials
- improve communication practices
- maintain consistency in our services