Missouri State University

Conflict Coaching

coaching banner About Conflict Coaching Training

Participants in this training will learn the Comprehensive Conflict Coaching model and how to adapt it to a variety of situations. They will also explore how to integrate conflict coaching with other dispute resolution processes and develop strategies for evaluating the impact of conflict coaching for the individuals and organizations they serve.

This training is led by Dr. Tricia Jones, an expert in the field of conflict coaching. Tricia s is Professor of Adult and Organizational Development at Temple University. She has been a conflict communication scholar, practitioner, and consultant for 25 years. Tricia has written, edited or co-edited 5 books, published over 50 articles or book chapters, presented over 100 presentations at national or international conferences, and received over $2.1 million in grant funding for her research in the area of conflict processes. She is immediate past editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals.

Tricia brings considerable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years.

What Is Conflict Coaching?

Conflict Coaching is an empowering and supportive one-on-one process wherein a conflict coach works with an individual to enhance his or her conflict understanding and interaction strategies and skills.

Conflict Coaching can be an extremely useful support option to offer those who are experiencing difficulties with unresolved conflict. As such it can be used in many contexts, including the following:

  • Within the workplace by HR professionals and managers for supporting effective resolution of conflict by employees.
  • With young people by youth workers and teachers.
  • By mediators and attorneys as an additional conflict resolution support option to offer clients.
  • For staff within organizations to offer colleagues support on a confidential peer to peer basis.
  • For parents or teachers wanting to find more effective ways of supporting young people with particular issues of unresolved conflict.
  • Within organizations to support those stuck who are in conflict or are facing an important conflict or decision.
  • By managers to polish existing leaders and develop future leaders within an organization.

Conflict coaching is appealing because it is customized to the individual and is cost-effective and time-effective.

Who Should Attend Conflict Coaching Training

Professionals can increase their value by learning conflict coaching skills, and those who work with challenging clients, colleagues, employees, youth, or families will also benefit! This training is ideal for many types of professionals, including the following:

  • HR Specialists
  • Managers and Supervisors
  • Lawyers
  • Dispute Resolution Professionals
  • Educators, Youth Leaders, and Parents
  • Counselors
  • Social Workers
  • Organizational Development Experts

How Do Organizations Benefit from Conflict Coaching?

  • Mishandled conflict can derail careers. Talking through conflict issues and carefully considering options with a conflict coach has the potential to greatly enhance career prospects for the coaching client and others.
  • Serious conflicts can cost organizations serious money and disrupt the organizational and client climate. Effective early intervention in the form of conflict coaching can stop the financial and human hemorrhaging before it happens.
  • There is no stopping conflict but its downside can be minimized and its upside can be maximized. In a complex service economy where innovation, diversity, teamwork, and speed matter, managing conflict effectively really is a basic business practice.
  • Effectively managed conflict results in less stress and tension, improved morale, more effective leadership, more trusting teams, and more efficient work environments.
  • Fortune 500 companies and United States Government agencies are currently using conflict coaching as part of an effective conflict management system.

How Do Individuals Benefit from Conflict Coaching?

People who receive conflict coaching benefit in a number of ways, including the following:

  • Improved thinking and decision-making skills
  • Fresh negotiation perspectives
  • Increased interpersonal effectiveness
  • Enhanced confidence in their ability to manage conflict
  • Improved communication and conflict skills