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Center for Dispute Resolution 

Campus Workshop Series

Download a flyer for the 2009-2010 semester schedule of the Campus Conflict Workshop Series!

The CDR regularly offers workshops designed especially for Missouri State University faculty and staff.

Fall 2009-Spring 2010 Semester Campus Conflict Worskhops Schedule

Coping with Bullying in the Workplace 

Wed., Nov 18, 11:50 – 12:40, PSU 312A

Presented by Dr. Stephanie  Norander, Dept. of Communication

Workplace bullying is a common phenomenon that often goes unrecognized even though it can cause much personal stress and group conflict. This workshop will discuss bullying behaviors, techniques for dealing with bullying, and prevention strategies.

Conflict During the Holidays

Wed., Dec. 2, 11:50 – 12:40, PSU 312A

Presented by Dr. Char Berquist and Heather Blades, CDR

The holidays are meant to be a joyous time, but too often they become a source of stress and conflict for families, couples, and friends. This final session in the conflict series provides concrete advice for handling holiday conflict.

Please RSVP at https://www.secure.missouristate.edu/idp/courses/IDP5100.asp?Code=CDR630&who=CDR

Personality Types and Conflict

Wed., Jan. 20, 11:50 – 12:40, PSU 314A

Presented by Dr. Char Berquist and Heather Blades, CDR

Although conflict with others is inevitable, resolving conflict is easier when you understand the impact that a person’s personality type has on their reactions and perceptions. The session investigates the implications of personality types on conflict situations.

Please RSVP at https://www.secure.missouristate.edu/idp/courses/IDP5100.asp?Code=CDR610&who=CDR

Resolving Conflicts in Advising

Thurs., Feb. 18, 3:00-5:00, PSU 312A

Presented by Dr. Char Berquist and Heather Blades, CDR

Conflict is natural and unavoidable in any context, yet it may be particularly challenging and impactful in advising relationships. This session explores the nature of conflicts in academic advising, as well as strategies for addressing and resolving these conflicts.

Please RSVP at https://www.secure.missouristate.edu/idp/courses/IDP5100.asp?Code=CDR710&who=CDR

Multicultural Issues in Managing Conflict

Tuesday, Feb. 23, 11:00-12:00, PSU 312A

Presented by Dr. Randy Dillon and Dr. Isabelle Bauman, Dept. of Communication

This workshop will raise your awareness of multicultural issues in conflict as it explores resources, options, and strategies for addressing multicultural issues in managing conflict. Particular emphasis will be placed on developing practical communication skills when faced with multicultural issues in a conflict. 

Please RSVP at https://www.secure.missouristate.edu/idp/courses/IDP5100.asp?Code=CDR720&who=CDR

Conflict with Health Care Providers

Wed., March 24, 11:50 – 12:40, PSU 312A

Presented by Dr. Heather Carmack, Dept. of Communication

Conflict with a health care providers – either you own of the care provider of a loved one – can result in frustration and poor quality of care. This session will explore the main causes of conflict with health care providers, discuss how conflict differs depending on the type of health care provider, and offer strategies for how to manage these conflicts.

Please RSVP at https://www.secure.missouristate.edu/idp/courses/IDP5100.asp?Code=CDR730&who=CDR

Dealing with Difficult People

Wed., April 7, 11:50 – 12:40, PSU 314A

Presented by Dr. Char Berquist and Heather Blades, CDR

It seems that some people are just hard to handle: grumpy, obnoxious, unreasonable, stubborn – the list goes on and on. So, how do you cope when you have a conflict with one of these “difficult” people? This session will explore ways to deal with difficult people.

Please RSVP at https://www.secure.missouristate.edu/idp/courses/IDP5100.asp?Code=CDR740&who=CDR

Previous Workshop Topics

The list below exemplifies the types of workshops previously offered to the campus community:

Addressing Conflict Effectively

Conflict is natural and unavoidable, and the way we manage it can make it a positive or negative force in our lives. This session explores the nature and causes of conflict, as well as how to address and manage conflict.

Personality Types & Conflict      

Although conflict with others is inevitable, resolving conflict is easier when you understand the impact that a person’s personality type has on their reactions and perceptions. The session investigates how various personalities respond to conflict and the implications of various personality types on conflict situations.

Problem Students, Problem Parents: There’s Almost Always at Least One! Resolving Conflicts in Advising 

Conflict is natural and unavoidable in any context, yet it may be particularly challenging and impactful in advising relationships. This session explores the nature of conflicts in academic advising, as well as strategies for addressing and resolving these conflicts.

Managing Emotions & Diffusing Anger

The emotional nature of conflict can be uncomfortable, and emotions can themselves be a cause of conflict. This session delves into the role emotions play in conflict and addresses how we can manage emotions to better address the conflicts we encounter.

Conflict During the Holidays      

The holidays are meant to be a joyous time, but too often they become a source of stress and conflict for families, couples, and friends. This final session in the conflict series provides concrete advice for handling holiday conflict.

Overview of Conflict

Conflict is a natural and unavoidable part of life, and the way we react to conflict can make it a negative or positive force in our lives. This workshop will explore the nature and causes of conflict in the University workplace. You will come to better understand the conflicts you face, uncover your own "conflict style," and identify ways to address conflict productively.

Coaching

We all face our own conflicts, but helping others resolve the conflicts in their lives can be even more challenging! This session will discuss coaching strategies to help you assist others, and yourself, as you encounter both simple and complex conflicts. Learn concrete strategies that you can employ to assist yourself and others to manage conflicts before they escalate.

Managing Conflict within Your Department

Managing conflicts in a University environment is a departmental affair. This session will address ways that department members can work together to prevent, manage, and resolve the conflicts that will naturally arise. Learn how to identify patterns of conflict in your department as well as techniques your department can use to work together to face and manage conflicts in a productive and positive way.