Frequently Asked Questions

  1. What is a student account?
  2. What is CASHNet?
  3. Where can I find my e-bill/statement?
  4. Can I receive a paper bill instead of an e-bill?
  5. How do I setup an authorized user? How can my parents view my e-bill? what happens if I do not view an e-bill?
  6. How can I find out my balance without having to call Financial Services or the Bursar?
  7. What happens if I do not pay on time?
  8. What is the interest charge on my account? What forms of payment are accepted?
  9. What is E-Check?
  10. Are Tuition and fee waivers reflected on the bill?
  11. If my bill shows a zero ($0.00) amount due, do I need to do anything?
  12. What is a Financial hold?
  13. Where can I see my estimated authorized Financial Aid?
  14. What is e-bill?
  15. What is the difference between my e-bill and my Account Detail by Term in Banner?

 

1. What is a Student account?

Each student who attends Missouri State University has an account in the Banner ERP System. Students can register for classes, look at charges, make payments and look at a lot of other information like tuition, room and board, bookstore, health center charges, etc. Student accounts can be accessed through My.Missouristate.edu.

2. What is CASHNet?

CASHNet is the University's online payment software. Students/parents/authorized payees, can make payments through My.Missouristate.edu. Please review documentation on which system to use for specific types of charges.

3. Where can I find my e-bill/Statement?

The statement can be found in CASHNet, through My.Missouristate.edu.

4. Can I receive a paper bill instead of an e-bill?

All students/faculty/staff will receive an e-bill. The option of printing a bill after it is made available to the individual, is completely up to that person. Students do have the ability to opt in to receiving a paper statement. Monthly notifications will be sent out to the students that a statement is ready for them to view. Students will need to login to the portal to view there statements.

5. How do I setup an authorized user? How can my parents view my e-bill? what happens if I do not view an e-bill?

Once logged into CASHNet, the student and only the student has the authority to grant access to anyone he/she chooses. Parents/guardians will get an e-mail notification with username and password set by the student, which will need to be changed on first login. Parents/guardians will need to have a valid e-mail address to be able to make use of this service.

If the student does not view an e-bill, there will be a reminder notification e-mailed 5 days after the first notification.

6. How can I find out my balance without having to call Financial Services or the Bursar?

Log into My.Missouristate.edu and follow the following steps

  1. Select PROFILE
  2. Navigate to the STUDENT ACCOUNT channel and select ACCOUNT BALANCE for Term desired, e.g., Summer 2012 and prior or Fall 2012 onwards.
    This will show details for each term.

7. What happens if I do not pay on time?

Failure to pay by the end of the authorized scheduled time will result in a hold (encumbrance) being placed on the students account for future classes and semesters.

8. What is the interest charge on my account? What forms of payment are accepted?

The interest charge on all unpaid items after the first due date, is 1%. Please review Payment Options for information of acceptable methods of payment.

9. What is E-Check?

An electronic-check maybe used to make a payment online, through CASHNet. The e-check function within CASHNet uses the customers Bank routing number and the account number. Please call your bank for information on routing number.

10. Are Tuition and fee waivers reflected on the e-bill?

Yes, Tuition and Fee waivers will be reflected on the e-bill. Estimated Authorized Aid will also be displayed on the statement.

11. If my bill shows a zero ($0.00) amount due, do I need to do anything?

No, this just means that there is no amount outstanding that is due at that point in time.

12. What is a Financial hold?

A Financial Hold is placed on a students account, that stops future semesters registration due to a number of reasons. Some examples are defaulting on payments, checks returned due to insufficient funds, etc.

13. Where can I see my Financial Aid?

Financial Aid information will appear on the e-bill when it is ready to be published.

14. What is e-billing?

e-Billing is a convenient and reliable alternative to paper bills. You will be sent an e-mail notification to your Missouri State email account when an e-Bill is available for viewing. You also have the ability to give access to authorized users to view your e-bills and/or make e-payments. Each person with access to the e-bill can receive e-mail notifications when a new e-bill is generated. There are several reason why e-bill is the official billing method at Missouri State. The primary reason is to provide faster and easier service to our students and their parents or guardians. It has become commonplace to perform daily transactions and communications via e-mail and the Internet. Many universities and institutions around the country are using electronic billing as their primary method of billing. In addition to providing more efficient service, e-billing also results in time and monetary savings to both the student and the institution.

15. What is the difference between my e-bill and my Account Detail by Term in Banner?

The e-bill is a web based representation of your student account at a certain point in time. The Account Detail by term lists all charges that are current and up-to-date. Click on the Account Balance link under Fall 2009 on your Profile tab in My.Missouristate.edu. to get to this detail.